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Hello everyone,
Unfortunately we have had to shut down most of our services here at the Ochilview clinic. The only thing we are allowed do at the moment is Medical Acupuncture. However if you are experiencing issues please feel free to call and we can have a chat. Some issues we might be able to sort over the phone.
Hopefully we will be allowed back to work properly come the start of February
Although I am excited to get back to work and help the community in Falkirk there will be some changes to how we work here at the Ochilview complementary clinic.
Unfortunately due to regulatory guidelines we will not be able to see patients face to face that are considered high risk, if you do fall into this category then we will be happy to give you advice over the phone until we are able to see you.
There will also be some changes in the clinic. All Therapists will be wearing PPE, including gloves, masks and aprons. There will also be increased time between appointments to allow for cleaning, aerating of rooms and correct donning and doffing of PPE. Lastly you will be contacted the day before with a questionnaire to fill out to make sure it is safe for us to proceed with a face to face appointment.
We will also be asking patients to work with us on a few policies to help keep everyone safe and prevent the potential spread of the virus. Firstly we ask that you try to arrive on time for your appointment and if you do arrive early to wait outside the clinic until your allotted time. We will be asking everyone to wear gloves and a face mask on arrival, if you don't happen to have any then they will be provided just inside the front door. We will also be checking people's temperature on arrival at the clinic. If you do develop any symptoms of COVID-19 including: high temperature, loss of smell/ taste or a new persistent cough prior to or within 3 days of visiting the clinic, We ask that you let us know (we will not charge any cancellations fees due to development of COVID-19 symptoms). We will be asking patients to come alone to their appointments if possible, but as always you are entitled to bring a chaperone if you wish. If you do want to bring a chaperone, they will also be required to also complete a pre-screening questionnaire before attending.
While we are following best practise models being put in place at clinics reopening their doors to reduce the risk of spreading COVID-19, patients should be aware that we cannot fully mitigate all risks, and we ask patients to fully consider this before coming to the clinic.
If you have any further questions about our policies please feel free to get in touch by giving us a call.
Looking forward to hearing from you.
Stay safe and well.
Stephen Thornton Neuromuscular Therapist