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Hello everyone,
I am pleased to announce that we will be re-opening on Monday the 29th of June. This decision to re-open is in line with the gradual loosening of social movement within Scotland as well as NHS Scotland starting to roll back community level services. We have also been advised by several bodies that there is a need for the return of private healthcare services to support local communities after the extended lockdown period.
Although I am excited to get back to work and help the community in Falkirk there will be some changes to how we work here at the Ochilview complementary clinic.
Unfortunately due to regulatory guidelines we will not be able to see patients face to face that are considered high risk, if you do fall into this category then we will be happy to give you advice over the phone until we are able to see you.
There will also be some changes in the clinic. All Therapists will be wearing PPE, including gloves, masks and aprons. There will also be increased time between appointments to allow for cleaning, aerating of rooms and correct donning and doffing of PPE. Lastly you will be contacted the day before with a questionnaire to fill out to make sure it is safe for us to proceed with a face to face appointment.
We will also be asking patients to work with us on a few policies to help keep everyone safe and prevent the potential spread of the virus. Firstly we ask that you try to arrive on time for your appointment and if you do arrive early to wait outside the clinic until your allotted time. We will be asking everyone to wear gloves and a face mask on arrival, if you don't happen to have any then they will be provided just inside the front door. We will also be checking people's temperature on arrival at the clinic. If you do develop any symptoms of COVID-19 including: high temperature, loss of smell/ taste or a new persistent cough prior to or within 3 days of visiting the clinic, We ask that you let us know (we will not charge any cancellations fees due to development of COVID-19 symptoms). We will be asking patients to come alone to their appointments if possible, but as always you are entitled to bring a chaperone if you wish. If you do want to bring a chaperone, they will also be required to also complete a pre-screening questionnaire before attending.
While we are following best practise models being put in place at clinics reopening their doors to reduce the risk of spreading COVID-19, patients should be aware that we cannot fully mitigate all risks, and we ask patients to fully consider this before coming to the clinic.
If you have any further questions about our policies please feel free to get in touch by giving us a call.
Looking forward to hearing from you.
Stay safe and well.
Stephen Thornton Neuromuscular Therapist